Short answer: No insurance pays to remove a negative review. However, if a client sues you, or you are accused of defamation over your response, general liability may respond to personal and advertising injury claims, subject to terms.

The details

Respond to reviews professionally and avoid disclosing client details.

Cyber policies may help with certain online incidents.

Coverage always depends on the specific policy, its exclusions and endorsements, and each carrier’s underwriting.

Related: general liability · cyber liability.

More questions: What should I tell my insurance agent at renewal? · What insurance does a hair salon need? · Do I need workers’ comp for one salon employee?.

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